Shipping Policy

Fortuna Impex Private Limited

Effective Date: 19th April 2025

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1. Scope

This Shipping Policy applies to the shipment of biometric hardware devices sold by timely.bio, a platform owned and operated by Fortuna Impex Private Limited.

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2. Shipping Coverage

We currently ship to all major cities and towns across India. For remote or out-of-service locations, our support team will notify you and offer alternate arrangements if needed.

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3. Order Processing Time

· Orders are processed within 2-3 business days of payment confirmation.

· Orders placed on weekends or public holidays will be processed on the next working day.

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4. Shipping Timelines

· Delivery is typically completed within 5–10 business days from the date of dispatch.

· Delivery time may vary based on your location and the availability of our courier partners.

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5. Shipping Partners

We work with mostly all leading logistics providers to ensure safe and timely deliveries.

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6. Shipping Charges

· Standard shipping price shared with the quotation.

· In some cases, additional shipping charges may apply for bulk orders or remote areas. These will be communicated during checkout or by our sales team.

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7. Order Tracking

Once your order is shipped, you will receive an email and/or SMS with the tracking ID and courier details. You can use this to monitor your shipment in real-time.

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8. Damaged or Missing Items

· For damaged or missing items inside a delivered package, contact our support team within 48 hours of delivery with photos and order details.

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9. Returns Due to Delivery Issues

· If delivery fails due to incorrect address, non-availability, or refusal to accept, the product will be returned to our warehouse.

· In such cases, customers may be responsible for additional shipping charges for re-delivery.

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10. Customer Support

If you have any questions about your shipment, contact us:

Email: hello@fortunaindia.com

Phone: +91-7550670670